Your Voice Matters: TDLR Strategic Planning

TDLR's 2017 - 2021 Strategic Plan and Supplemental Schedules have been submitted to the Governor.

In April 2016, we surveyed our customers to find out how we are doing. 11,155 people responded to the survey. See the survey results

The Texas Department of Licensing and Regulation (TDLR) invited you to join us at face-to-face strategic planning sessions we hosted around the state during March and April 2016. These sessions were your opportunity to share with TDLR officials your ideas and opinions about our agency and its operations. Your feedback during these open and interactive sessions will help us chart the course for TDLR’s future.

Your voice matters. We at TDLR value your input and thank you for sharing your thoughts during our strategic planning sessions. During each session participants were asked to publicly respond to the following questions about TDLR:

  • What are we doing well?
  • What can we do better?
  • If you were king or queen for a day, what changes would you make to TDLR rules, laws or processes?
  • Over the next five years, what major changes will affect the way you do business and the services we provide?

We gathered the responses given during the face-to-face strategic planning sessions. Here are the responses:

TDLR strategic planning sessions were held on the following dates and at the following locations. Links on each city name below will provide you with details about the exact location and schedule of the sessions being held in that city.

March 30: Austin | Lubbock | McAllen

April 4: Corpus Christi | Houston

April 5: Fort Worth

April 11: Amarillo | El Paso

April 12: Tyler

Ideas, comments, and suggestions from TDLR strategic planning sessions do make a difference. In recent years we have made policy and rule changes based on feedback we received during these sessions. Plus, we will share the feedback you provide us with state lawmakers. One good idea can create real change for Texas and for Texans.

Please email us if you have any questions about our TDLR strategic planning process. You can find more information about our agency at the TDLR website. You can also keep up with what we are doing at TDLR by signing up for email notifications and by following us on Facebook and Twitter.